Abu Dhabi, Sep 10 (IANS/WAM) United Arab Emirates’ (UAE) flag carrier Etihad Airways is set to introduce new baggage policy enhancements in conjunction with the launch of its new Fare Choices tariff structure, the media reported on Thursday.
Effective for tickets issued on or after September 14, the new policy has been introduced to respond to individual customer needs with greater flexibility and to more closely align Etihad Airways with other partner airlines. The changes will provide greater benefits to guests, with increased rewards for Etihad Guest loyalty programme members.
“In line with industry best practices, we are moving to a fair and transparent baggage concept. Our new Fare Choices are an easier way for guests to understand what they are paying for, offering clearer pricing, and the flexibility which best suits their travel plans,” Peter Baumgartner, Etihad Airways chief commercial officer, said.
Most routes will now operate on a piece-concept basis. This means that customers are entitled to one, two or three bags, depending on their Fare Choice, route, and guest membership status.
As part of the policy change, the cost of excess baggage will be dramatically cut on the majority of fares. On some routes, the cost of buying an additional 23kg piece of baggage will be reduced by up to 90 percent, with a further reduction of up to 30 percent if pre-purchased directly with Etihad Airways up to 24 hours before travel.
Members of Etihad Guest will especially benefit from the new baggage concept, as higher tier members now receive an extra bag or additional weight allowance depending on the market and route.