Too Many Public Complaints, Move Faster, Says PM To Bureaucrats

NEW DELHI: Prime Minister Narendra Modi has warned top bureaucrats that within a month, they need to prove that public complaints about poor services are being promptly addressed and then resolved.

The PM has said all cases must be closed within 60 days of the complaint being registered.

His comments were made at a session on Wednesday of when he addressed officers, some of them via video conference. The meeting was called to review the progress being made under PRAGATI – an acronym for a web-based platform that collects complaints, and then tracks their progress through government departments.

Through several websites and online fora, the Prime Minister’s Office has been collecting a high volume of complaints about hardship to the public because of delays in acknowledging and processing complaints about government departments.

The PM stressed that efficient handling of complaints is a key component of his “minimum government, maximum governance” focus.

The PM called for a comprehensive district-wise check across the country to check on how many citizen-centric services are electronically offered.

He also reviewed the progress of vital infrastructure projects in the road, railway, power, and oil sectors spread over several states including Madhya Pradesh, Haryana, Rajasthan, Gujarat, Maharashtra, Karnataka, Uttar Pradesh, and Bihar.

He also asked officials to work urgently on integrating land records online with Aadhar – the world’s largest biometric database which has registered the fingerprints and iris signatures of nearly a billion Indians in an effort to streamline the payment of benefits and end the siphoning of subsidies meant for the under-privileged.

Leave a Reply

Please enter your comment!

The opinions, views, and thoughts expressed by the readers and those providing comments are theirs alone and do not reflect the opinions of or any employee thereof. is not responsible for the accuracy of any of the information supplied by the readers. Responsibility for the content of comments belongs to the commenter alone.  

We request the readers to refrain from posting defamatory, inflammatory comments and not indulge in personal attacks. However, it is obligatory on the part of to provide the IP address and other details of senders of such comments to the concerned authorities upon their request.

Hence we request all our readers to help us to delete comments that do not follow these guidelines by informing us at Lets work together to keep the comments clean and worthful, thereby make a difference in the community.

Please enter your name here