Thumbay Group bags ‘Best Service Performance Outlet’ at the Dubai Service Excellence Scheme Customer Service Week – Bazaar
Ajman (UAE): A host of Thumbay Group’s businesses, which includes Thumbay Pharmacy, Body & Soul and the retail division, were recognised as the ‘Best Service Performance Outlet’ for their pursuit of excellence in 2016 by the Department of Economic Development (DED) during a ceremonial event on September 22, 2016 at the InterContinental Dubai Festival City-Dubai.
General Director of DED, Sami Al Qamzi, awarded the trophies to three business verticals-Body and Soul, Thumbay Pharmacy and the retail division, as a part of appreciation in the Dubai Service Excellence Scheme customer service week – Bazaar programme. The Dubai Service Excellence Scheme is DED’s initiative to promote competitiveness and quality of service.
Commenting on the win, Thumbay Moideen, the founder president of Thumbay group said, “We are truly honored to have won these awards. At Thumbay, we are determined across all businesses to accomplish excellence in operations and performance, especially when it comes to offering an exceptional experience to our customers.”
Moideen added, “The award we have been honored with is for our relentless efforts of not giving up. It is the beginning of a journey and lots of things are yet to be achieved.”
About Thumbay Group:
Thumbay Group traces back its origin in 1998 when Thumbay Moideen, a Non-Resident Indian entrepreneur, found a gap in healthcare education and set up the region’s first private medical institution – Gulf Medical College – in Ajman. He later added new businesses to support the healthcare education and healthcare services. The multi-billion dollar diversified conglomerate, which currently owns more than 20 companies across various economic verticals, has 5,000 professional on payroll.
Thumbay Group aims to expand internationally, creating a global presence. By 2020, the company aims to develop 420 establishments including three new university campuses in three countries, develop an Ayurveda and Alternative Medicine Hospital and College; as many as 15 new Thumbay Academic Hospitals in UAE and other countries; 100 Thumbay Pharmacy outlets; 25 Thumbay Labs; 100 Blends and Brews Coffee Shops; 25 Body and Soul Health Club outlets; 100 ZO and MO Opticals outlets; 50 Nutri Plus Vita outlets.
By 2020, the group expects to have a workforce of 15,000 employees on the payroll. By then, Thumbay Group business is likely to be valued at US$3 billion (Dh11 billion).