UAE Exchange introduces dedicated customer service centre for Arabs

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UAE: Technology can be replicated and so can the motifs but it is the quality of service to customers that differentiates one brand from the other. UAE Exchange, the leading global remittance, foreign exchange and payment solutions brand, in its continuous commitment towards improving customer service and as part of its 35th anniversary, today, announced the launch of its new dedicated customer service centre that will exclusively address requests and queries from Arab nationalities.

Designed to better meet the evolving needs of a continuously growing Arab customer base, the new customer service centre will provide personalised assistance on any queries related to transactions, products or services. To bring further convenience to the Arab customers, the brand has deployed a dedicated team of Arab-speaking customer care executives. Arab customers residing in the UAE can also call on the customer service number – 600555550 – for any enquiries any day of the week. The customer service centre will also address all customer’s grievances.


This initiative comes to enhance the services provided to Arab customers via HAYAKOUM counters implanted in 17 selected branches in UAE, four branches each in Sharjah and Abu Dhabi, three branches in Dubai, two branches in Ajman and one branch each in Umm al-Quwain and Ras al-Khaimah. The new centre is also present in Khorfakkan and Dibba.

Speaking on the occasion, Varghese Mathew, Country Head, UAE Exchange-UAE said, “We have always been known for our excellent customer service and always looked at opportunities to delight our customers. The introduction of Arabic Customer service with Hayakoum counter exclusively for Arab Customers is an extension of that and takes forward our strategic approach of differentiating through constant innovation in products, services and experience.”

Known for its excellent customer service and widest network among remittance brands, UAE Exchange offers a repertoire of services like instant bank transfer, overseas cash payouts, currency exchange, salary collection, bill payments, mobile top-ups, secure savings options, travel card etc.

About UAE Exchange

UAE Exchange is a leading global remittance, foreign exchange and payment solutions brand. It is also the widest globally networked remittance brand with close to 800 branches spread across 31 countries in 5 continents. Its strong correspondent banking relationship with over 140 global banks adds to the might. Over 9000 professionals representing over 40 nationalities, strive to achieve excellence and bring delight to its over 7.9 million customers worldwide. This penchant for quality has won UAE Exchange the ISO certified brand and many other global awards for quality & business excellence.

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